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faq
Frequently asked questions
We offer local delivery in parts of Victoria, specifically around the CBD area for online orders of 4 or more purchases. For the safety of our community during this time, local deliveries are contactless. Deliveries are made Saturday and Sunday between 9am-1pm. We do not offer same day delivery.
After you have placed your online order of a Local Delivery applicable product, we will reach out to you via the email address you used during checkout to pick a delivery date and time frame. We will also ask for instructions regarding leaving your order in your lobby, with a doorman, or outside your unit. There is a human behind every email, please allow 48 hours for us to reach out, Monday through Friday.
If you need to request a delivery date change later on, email us as soon as possible. Requests must be made a minimum of 2 business days before your scheduled delivery date to avoid a $35.00 rescheduling fee.
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